Effective Date: September 19, 2024
Welcome to Chargeback Specialist! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us on platforms like Shopify and Stripe Marketplace.
By using our services or visiting www.chargebackspecialist.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect and process information to provide, improve, and customize our services. Here’s what we may collect:
a. Personal Information:
- Name, email address, phone number, and billing address.
- Payment details for processing subscriptions and services.
b. Business Information:
- Merchant account details required for dispute preparation.
- Transaction data to prepare responses for chargebacks and disputes.
c. Automatically Collected Information:
- IP address, browser type, device information, and website usage data through cookies and similar technologies.
d. Communication Data:
- Emails, messages, and feedback shared with us through our platform or support channels.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide chargeback management, alerts, and dispute resolution services.
- Improvement: To analyze data and improve our tools, website, and customer experience.
- Compliance: To comply with legal, regulatory, and payment processor requirements.
- Marketing: To inform you about new features, services, or offers (with your consent).
- Support: To respond to inquiries, troubleshoot issues, and provide customer support.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
a. Service Providers:
- Third-party tools for analytics, hosting, and customer support (e.g., Shopify, Stripe, PayPal etc.).
b. Payment Processors:
- Stripe, Shopify, PayPal and other integrated platforms to process transactions or disputes.
c. Legal Compliance:
- Regulatory authorities or courts when required to comply with the law.
4. Data Security
We take data security seriously and implement measures to protect your information from unauthorized access, disclosure, or misuse. These include:
- GDPR-compliant data practices.
- Secure servers and encrypted data storage.
- Access controls to limit who can view or process data.
While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to report any security concerns immediately.
5. Retention of Information
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
6. Your Rights
If you are a resident of certain jurisdictions, such as the European Union (under GDPR), you have specific rights:
- Access: Request a copy of your data.
- Correction: Rectify inaccuracies in your data.
- Erasure: Request deletion of your data, where applicable.
- Data Portability: Receive your data in a portable format.
- Objection: Object to data processing for specific purposes, such as marketing.
To exercise these rights, contact us at hello@chargebackspecialist.com.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies may collect information about:
- Website performance and usage.
- User preferences and login details.
You can manage cookie preferences through your browser settings. However, disabling cookies may impact functionality.
8. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing your information.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us at:
Chargeback Specialist
30 N Gould St Ste R
Sheridan, WY 82801, USA
