Effective Date: September 19, 2024
Welcome to www.chargebackspecialist.com (“we,” “our,” “us”). By accessing or using our services, you agree to the following Terms of Service (“TOS”). Please read these terms carefully before using our website or services.
1. Services Provided
We offer chargeback management, dispute resolution preparation, and consulting services to merchants. While we utilize industry expertise and professional tools to provide these services, we cannot guarantee specific outcomes or results. Our services are rendered based on the terms agreed upon with each client.
2. Merchant Responsibilities
- Merchants are responsible for providing accurate and up-to-date information and documentation as required for chargeback response preparation.
- Merchants must review and agree to the pricing, timelines, and terms of service before engaging us.
3. Data Usage and Privacy
- As part of our service, we may collect and store merchant store data, transaction details, and related information to prepare chargeback responses. All data handling is conducted in full compliance with GDPR and other applicable data protection laws.
- We do not sell, share, or misuse any client data.
- Please review our Privacy Policy for more details.
4. Fees and Payment Terms
- Service fees are charged as per the agreed terms between the merchant and www.chargebackspecialist.com.
- Payments must be made promptly as per the invoice or agreement. Late payments may result in suspension or termination of services.
5. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
- As we cannot guarantee results, the merchant agrees to engage our services with the understanding that chargeback outcomes depend on factors beyond our control.
6. Termination
- Either party may terminate the agreement with written notice, subject to any obligations outlined in the contract.
- Upon termination, any outstanding payments owed to www.chargebackspecialist.com must be settled immediately.
7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state of Wyoming, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts in the state of Wyoming, USA.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Refund and Cancellation Policy
At www.chargebackspecialist.com, we strive to provide transparent and high-quality services to our clients. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may apply.
1. Refund Policy
- Non-Refundable Services: Fees paid for services such as chargeback response preparation, consulting, and other completed tasks are non-refundable once the service has been rendered or initiated.
- Refund Eligibility: Refunds may be issued only in cases of overpayment or billing errors. Requests for refunds must be submitted in writing to support@chargebackspecialist.com within 14 days of the payment date.
- Processing Time: Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method.
2. Cancellation Policy
- Service Cancellation: Clients may cancel services by providing written notice to support@chargebackspecialist.com . Cancellations must be submitted at least 7 days before the next billing cycle or service initiation.
- Fees on Cancellation: In the event of a cancellation, any work completed up to the cancellation date will be invoiced and payable by the client.
3. Disclaimer
- No Guarantees: Due to the nature of chargeback disputes, we cannot guarantee specific results or outcomes. Clients are responsible for understanding the inherent uncertainties involved.
- Force Majeure: We are not liable for delays or failures in service caused by events beyond our reasonable control, including but not limited to natural disasters, technical disruptions, or regulatory changes.
4. Contact Us
For questions regarding our Refund and Cancellation Policy, please contact us at:
By engaging our services, you agree to the terms outlined in this Refund and Cancellation Policy.
